Order Processing & Shipping Times:

- Orders placed before 12:00 noon (Monday-Friday): Same-day dispatch for next-day delivery
- Orders placed after 12:00 noon: Processed the following business day
- Orders placed after 12:00 noon on Friday: Shipped on Monday for Tuesday delivery
- No deliveries on Bank Holidays

Delivery Service & Costs:
- All deliveries are carried out by Royal Mail
- Next-day delivery service (subject to order timing)
- Tracking available via Royal Mail website
- Standard delivery fee: £1.99
- FREE delivery on orders £50 and over

Important Delivery Instructions:
Due to the perishable nature of our premium meat products, please note:

1. Delivery Address Requirements:
• Ensure your delivery address is complete and accurate
• Provide sufficient information for the driver to locate your property
• Include any specific delivery instructions if needed

2. If You're Not Home:
• Use the royal mail website to:
- Specify a secure delivery location
- Nominate a neighbor to receive your parcel
• These arrangements must be made before delivery attempt

3. Failed Deliveries:
• If delivery cannot be completed, the products will be destroyed due to their perishable nature
• No refunds will be issued for failed deliveries due to incorrect address information or inability to deliver

Contact Information:
For any questions or concerns about your orders, please contact us:
Tel: +44 7397 306263 or use the contact form at page end

Note: While we strive to maintain consistent delivery times, in rare cases, Royal Mail may experience delays in delivery. We recommend tracking your parcel via the Royal Mail website for the most up-to-date delivery information.